Student Finance Officer

Part-Time, Permanent (3 days per week)
Hours: 7.35 hours per day
Location: Flexible (Sydney preferred, Parramatta Campus)

Alphacrucis University College (AC) is seeking a detail-oriented and student-focused Student Finance Officer to join our Student Support team on a part-time, permanent basis.

This role plays a key part in supporting students with fees and payments, ensuring they understand their financial obligations and available options such as payment plans, FEE-HELP, and scholarships. The Student Finance Officer also ensures accurate financial records are maintained within AC’s student management system, contributing to a positive student experience.

About the Role

As a member of the Student Support team, the Student Finance Officer is responsible for providing timely, accurate, and supportive financial assistance to students throughout their study journey.

Working pattern:

  • 3 days per week (Tuesday is mandatory; the other two days are flexible)

Key Responsibilities

  • Ensure students receive accurate and timely invoices for tuition and other fees.

  • Provide clear information to students regarding payment options, including payment plans and FEE-HELP.

  • Monitor student fee payments, follow up on non-payments, and apply late fees or penalties as required.

  • Maintain accurate financial records in the student management system.

  • Assist with invoicing and payments for local church partners and third-party organisations.

  • Support the finance team with investigation and recovery of aged debt.

  • Respond to student and staff enquiries relating to financial matters that impact the student experience.

  • Undertake other duties as required to support team and organisational objectives.

Person Specification

Qualifications

  • Completion of Year 12 or equivalent (essential).

  • Qualifications in finance or business are desirable but not essential.

Experience

  • Familiarity with the higher education and/or VET sector.

  • Experience working effectively as part of a team.

  • Demonstrated experience delivering high-quality customer service.

  • Experience processing high volumes of data accurately and efficiently.

  • Experience working with financial records and financial processes.

  • Strong verbal and written communication skills, with a professional and responsive approach.

Knowledge

  • Understanding of the Higher Education and VET environment.

  • Knowledge of basic financial systems and processes.

  • Proficiency in Microsoft Office, particularly MS Excel.

Skills & Competencies

  • Strong customer service focus across written, phone, and face-to-face interactions.

  • Clear and adaptable communication skills suited to different audiences.

  • Excellent attention to detail and accuracy.

  • Practical and commercial approach to problem-solving.

  • Strong teamwork skills and willingness to support colleagues.

  • Effective time management and organisational skills.

Personal Attributes

  • Professional and confident manner.

  • Ability to work under pressure and meet deadlines.

  • Strong organisational skills and attention to detail.

  • Positive and flexible approach to change.

Employment Details

  • Employment type: Part-time, permanent

  • Work pattern: 3 days per week (Tuesday mandatory)

  • Location: Flexible, with preference for Sydney-based candidates

How to Apply

Please submit:

  • A current CV

  • A brief cover letter outlining your suitability for the role

Applications should be sent to: careers@ac.edu.au

Applications close: 16 January 2026
Only shortlisted candidates will be contacted.