NILS & Service Support Manager

Transform Lives Every day! Flexible location in Sydney/Illawarra!

Are you an experienced people leader with business process and project skills in the not-for-profit sector? Do you thrive when coaching others, developing leaders and fostering positive culture? Do you personally resonate with Anglicare’s Christian vision, mission and values?

Anglicare is seeking a values-aligned NILS & Service Support Manager to provide senior operational leadership for No Interest Loans (NILS) and service support functions in our Financial Wellbeing & Community division. This role leads and develops NILS staff and operations and provides senior oversight to the overall client journey process, systems, functions and wrap-around supports for people accessing Financial Wellbeing services. It requires strong not-for-profit business discipline, oversight of budgets, reporting, quality and compliance and both direct and indirect leadership for frontline operations.

  1. About the Role

  • Lead and manage the NILS team (Sydney and surrounds), fostering a strong, positive and high-performing culture open to innovation and change

  • Coach and develop staff and leaders

  • Support Regional NSW NILS team, fostering cohesion and alignment and overseeing professional practice and contractual reporting (dotted line management) – includes occasional regional travel (2-4 times/year)

  • Oversee processes and contractual reporting for additional minor programs

  • Drive change, lead and participate in projects and foster consistency and effectiveness in business processes across Financial Wellbeing services – especially regarding client access, journey and experience

  • Ensure high‑quality, trauma‑informed service delivery which achieves best possible outcomes for clients and meets all reporting and compliance requirements

  • Seek and develop funding opportunities, set and manage budgets, and achieve performance outcomes

  • Actively contribute to divisional strategy and service design as part of leadership team

  • Build strong partnerships with community, government and funders

  1. About You

  • Personal alignment with Anglicare’s Christian vision, mission and values

  • Proven leadership experience in not‑for‑profit or community services

  • Strong people management and stakeholder engagement skills

  • Strong communication, system and process improvement skills

  • Experience managing funding, reporting and budgets

  • Passion for financial inclusion and supporting vulnerable communities

  • Ability to lead change and collaborate across teams

  • Relevant tertiary qualification (Social Work, Community Services, Management or similar)

  • Willing to travel between various locations (flexible work is available around operational requirements)

Why Anglicare?  

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.    

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:   

  • Competitive salary package and increase your take-home with salary packaging. Generous travel conditions and car km reimbursed

  • Ongoing professional development and leadership training to advance your career    

  • Exclusive discounts to over 400 retailers   

  • Worklife balance – Part time role

  • Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family  

 

To register your interest for this role, please click the ‘Apply’ button. For more information or confidential conversation contact please contact Kate Taylor on kate.taylor@anglicare.com.au to arrange a time to discuss the role further.

Guided by our Christian mission and values, Anglicare is as wonderfully diverse as the customers and communities we support. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.