Christian Heritage College (CHC) has an exciting opportunity for someone with unique skills to fill a dual role within our Operations team. We are seeking an experienced Data Analyst who also has some great Administration and Customer Service skills to double as our Student Administration Assistant.
About CHC:
Christian Heritage College (CHC) was established in 1986 by the Christian Outreach Centre, now known as International Network of Churches (INC), because of its vision for higher education in Australia. From small beginnings, CHC has gained recognition as a provider of standing in the Australian higher education sector.
CHC offers a range of undergraduate and postgraduate courses in Business, Education, Liberal Arts, Ministries and Social Sciences which contain a unique combination of personal growth and professional academic studies within a Christian worldview. CHC is a place where lives are transformed, and people are equipped to make a difference to the world around them.
Key Objectives of this role:
- Survey and Feedback Management
Manage and administer all CHC surveys to collect feedback from stakeholders including students, graduates, and staff. Ensure timely analysis and dissemination of results to inform institutional improvement and enhance the student and staff experience.
- Data Collection and Compliance Reporting
Oversee the collection and maintenance of student enrolment and staff data in accordance with legislative requirements. Prepare and submit accurate reports to regulatory bodies such as TEQSA and the Department of Education, including TCSI reporting.
- Data Analysis and Quality Insights
Conduct high-level analysis of data from surveys, enrolments, and focus groups to evaluate organisational performance, teaching and learning effectiveness, and stakeholder satisfaction. Provide actionable insights to support continuous quality improvement.
- Data Provision for Quality Management
Deliver relevant data and analytical reports to the Director of Quality and Standards (Registry) and other stakeholders to support strategic planning, compliance, and quality assurance initiatives.
- Administrative and Student Support
Provide administrative support to Student Administration and Admissions Officers, ensuring efficient processing of student applications and records in line with institutional policies and procedures.
- Enhancing Student Experience and Institutional Engagement
Contribute to a positive student experience by supporting institutional events, fostering cross-departmental collaboration, and streamlining academic and administrative processes.
For more specific details about this role, you can find the Position Description for each of the individual aspects of the role on our website.
What we offer:
You will enjoy being part of a vibrant, respectful, collaborative team of highly skilled, mature Christian individuals who are passionate about transforming people to transform their world.
This is a full-time, Monday – Friday, role at above Award rate, based at our campus in Carindale, QLD.
We offer opportunities for formal further studies as well as opportunities for personal and professional development.
The successful candidate will have the following:
Education and Experience
- Completion of an undergraduate degree in statistics or a related field, or an equivalent combination of relevant knowledge, training, and/or experience.
- Demonstrated experience in a high-level administrative role, preferably within a tertiary education environment, with experience in quality management considered advantageous.
Technical and Analytical Competence
- A thorough understanding of statistical analysis, data management, and reporting.
- High-level problem-solving and analytical abilities, with a keen eye for quality assurance and continuous improvement.
- Demonstrated ability to use data systems and standard computing packages, including Microsoft Office.
- Experience with Power BI, Meshed, or similar data analysis and student management systems.
Organisational and Project Management Skills
- Strong organisational and planning skills, with the ability to manage multiple projects, navigate competing priorities, and meet deadlines proactively.
- Demonstrated ability to work under pressure with minimal supervision, interpret policy, follow procedures, and achieve goals.
- Accuracy and attention to detail, with a high level of confidentiality and sensitivity to privacy issues.
Communication and Interpersonal Skills
- Strong communication skills, including excellent written and spoken English.
- Ability to write clear, precise reports and present findings effectively to various stakeholders.
- Excellent interpersonal skills, with the ability to build positive relationships and collaborate across departments.
Values and Personal Attributes
- A demonstrated commitment to Christ-centered higher education and the Christian mission and ethos of Christian Heritage College (CHC).
- Mature Christian character and active involvement in a local church community.
- A proactive, can-do attitude with creativity, insight, and innovation in a dynamic environment.
- Willingness and ability to accept responsibility and contribute to the strategic direction of CHC.
- Commitment to equity, diversity, and inclusion, with experience supporting individuals from diverse backgrounds.
Desirable Knowledge
- Understanding of tertiary education structures, protocols, and regulatory requirements.
- Previous experience working within defined statutory frameworks and compliance environments.
How to Apply:
If you have the required skills, experience, and qualifications we would encourage you to apply NOW!
Simply email your Resume and Cover Letter, outlining why you would be the best candidate for the role, to: recruitment@chc.edu.au
Applications close: 21 July 2025
