Claims Consultant – General Insurance

ACS Financial | Surrey Hills, Melbourne | Permanent Full-Time | Hybrid Working

Looking for more variety and autonomy in your claims career?

For over 30 years, ACS Financial has provided specialist insurance and financial services to churches, Christian schools, ministries, not-for-profit organisations and commercial businesses across Australia.

As a Christian-owned organisation, we are committed to providing professional, compassionate and personalised service to our clients while fostering a supportive and collaborative workplace.

We’re looking for a Claims Consultant with at least two years’ general insurance claims experience to join our team.

 

About the Role

This is a unique opportunity to broaden your claims experience across multiple classes of insurance, combining hands-on claims management with insurance broking claims support.

The role has two key areas of responsibility:

  1. In-house claims management

Manage Property and Public Liability claims through ACS Mutual, from initial notification through to resolution, within your level of experience and delegated authority.

You’ll be involved in assessing claims, coordinating investigations, liaising with loss adjusters and legal advisers, and progressing claims towards resolution.

  1. Insurance broking claims support

Provide claims advice and support to clients insured through external insurers across a range of products, including:

  • Professional Indemnity

  • Association and Management Liability

  • Statutory Liability

  • Cyber Insurance

  • Personal Accident

  • Other general insurance products

You’ll work closely with clients, insurers, loss adjusters and legal advisers, helping clients understand the claims process, navigate challenging situations and achieve timely outcomes.

 

About You

We’re looking for someone who brings:

  • A minimum of two years’ experience in general insurance claims, whether in Property, Public Liability, Financial Lines or another general insurance discipline.

  • Excellent communication and interpersonal skills.

  • Strong organisational skills and the ability to manage competing priorities.

  • Sound judgement, initiative and a proactive approach to problem-solving.

  • A genuine commitment to providing exceptional client service.

  • Attention to detail and a commitment to accurate documentation and compliance.

  • The ability to work independently and collaboratively within a team.

  • A willingness to learn and develop expertise across different classes of insurance.

You don’t need experience across every class of insurance. We’re looking for someone with a solid claims foundation, a positive attitude and a genuine willingness to broaden their technical knowledge.

 

Why Join ACS Financial?

  • Established organisation: Join a business with over 30 years of experience supporting clients across Australia.

  • Variety and autonomy: Enjoy a diverse claims portfolio, including opportunities to manage Property and Public Liability claims in-house.

  • Professional development: Broaden your technical expertise across multiple insurance products.

  • Supportive team: Work alongside experienced claims and insurance professionals who value collaboration and knowledge sharing.

  • Meaningful work: Build strong client relationships and help organisations navigate challenging circumstances.

  • Hybrid working: Three days in our Surrey Hills office and two days working from home.

  • Convenient location: On-site parking available, with a train station just a short walk away.

 

Interested in Joining Us?

If you’re an experienced insurance claims professional looking for a varied and rewarding role with opportunities to develop your skills, we’d love to hear from you.

We welcome applicants from all backgrounds who share our commitment to professionalism, integrity and exceptional client care.

 

Apply now to join ACS Financial.

Please submit your resume and a brief cover letter outlining your relevant experience through the application process specified in this listing to jobs@acsfinancial.com.au.

If you would like to have a confidential conversation regarding the role before applying, please contact Louise Edrich on 1800 646 777.