Job description
Good Directions is a large registered NDIS Service Provider providing daily tasks/shared living, community access, authorised restrictive practices, complex health supports, specialist support coordination, SIL and SDA. We specialise in NDIS participants with very high support needs whose families are willing to serve as advocates.
Operating in NSW, South Australia, Victoria, WA, QLD, Tas & ACT and experiencing tremendous growth due to our innovative person centred model of service delivery providing supports to people with multiple complex disabilities.
Mission
‘to deliver high-quality, person-centred active supports to the most vulnerable people with disabilities in Australia’.
Do you have what it takes to serve as Chief Operating Officer for Good Directions?
- desire to support people with disabilities by enabling them and their families to have ever increasing control of their day to day supports.
- able to assist people to develop or maintain environments that they can thrive in
- have a broad range of life skills and the ability to know when to draw on additional resources.
- proven communication and negotiation skills
- careful attention to detail in regard to complying with diverse and frequently changing regulations relating to people with disabilities – workforce management, NDIS Practice Standards, restrictive practices, children’s guardian, NDIS business rules, PLSL, State payroll tax, SCHADS & Nursing Awards
- integrity
- able to collate the resources needed to set up new services
- business development, business administration/management experience
- proven ability to advocate strongly to ensure supports are sustainable and appropriate
- problem solving with a visionary outlook
The position entails:
Reporting to: Executive Director
Good Directions Chief Operating Officer is responsible to oversee the organisation’s operations, ensure effective service delivery, compliance and growth.
Key responsibilities include:
- Leadership and Strategic Direction
- Vision and Strategy: Lead implementation of 2030 Strategic Plan, set the overall strategic direction of the organisation, ensure it aligns with the needs of people with disabilities and promotes empowerment through ownership.
- Team Support: managing a team of Operational Managers based in Victoria, NSW and South Australia
- Organisational Culture: Foster a culture that values build capacity, ownership of resources, and respect for ourselves and others.
- Operational Management
- Program Development: Oversee the design, implementation, and evaluation of Good Directions Participant-Owned services offered to people with disabilities, ensure they are effective and responsive to changing needs.
- KPI support: supporting high performing Operation Management teams to meet all Key Performance Indicators per strategic plan targets
- Quality Assurance: Ensure that services exceed regulatory standards, comply with regulations, and continuously improve.
- Resource Allocation: Manage the allocation of resources, include funding, staff, and facilities, to ensure optimal service delivery.
- Financial Oversight
- Budget and Financial Management: Develop and manage the organisation’s finances to ensure financial stability.
- Financial Reporting: Ensure transparency in financial report to the Executive Director and Advisory Board, other stakeholders, include funding bodies.
- Stakeholder Engagement
- Advocacy and Representation: Represent the organisation and advocate for Good Directions model in support the rights and needs of people with disabilities.
- Stakeholder Communication: Keep open lines of communication with staff, clients, families, and the broader community to understand needs and ensure satisfaction.
- Compliance and Risk Management
- Regulatory Compliance: Lead operational compliance and ensure the organisation complies with local, state, and federal laws, including those specific to disability services, health & safety and employment.
- Risk Management: Identify potential operational risks to the organisation, include financial, legal, and operational, and put strategies in place to mitigate them.
- Human Resource Management
- Employee Wellbeing: Ensure a healthy work environment that supports the well-being of employees and encourages high performance.
- Innovation and Improvement
- Continuous Improvement: Work with IT teams to implement best practices, new research, and emerging trends in disability services to integrate into the organisation’s practices.
- Technology Integration: Explore new technologies or methods that can improve service delivery and enhance the lives of people with disabilities.
- Business Development
- Lead, develop and coordinate implementation of business development goals.
- Executive Director and Advisory Board Relations
- Report to the Executive Director: Meet Executive Director monthly with report on the organisation’s progress, challenges, and financial status.
- Advisory Board: Prepare report for Advisory Board meetings and share details of the organisation’s progress, challenges, and financial position. Provide recommendations for future growth and changes in strategy. Advisory Board meets 4 times a year consisting of two evenings, one zoom, plus a Strategic Planning overnight.
- Succession Development: develop mentoring succession plan.
To be successful in this role we are seeking an exceptional leader who:
- is able to demonstrate a strong track record of community leadership and advocating for vulnerable people
- brings significant entrepreneurial and executive-level experience equivalent to a large registered NDIS provider.
- thrives in a highly regulated environment,
- possesses sharp attention to detail
- willing to travel as required to support operational demands and business development Australia wide.
- is committed to ongoing learning
- demonstrates a management style that is gentle, wise, with a sense of humour, respect for others, and a passion to build an affirming & supportive workplace.
Remuneration:
- full time position
- Remuneration: Base $258k + home & travel allowance $12k + super + performance bonus $25k (Yr2 $35k, Yr3 $50k)
To be considered for this position you must have:
- Current references from people with disabilities or their families indicating how you have advocated/assisted them
- 10+ years of senior executive management experience in an enterprise environment
- relevant tertiary qualifications
- Proven track record of taking ownership of management outcomes and driving results
- Experience managing people, incl. geographically dispersed teams
- Strong problem solving skills and ability to deal with ambiguity
- Experience in leadership, strategic thinking, IT implementation, client management, business development, bookkeeping, small business planning, human resources, events, housing, budgeting, networking and innovation
- Drivers licence
Links
Job Types: Full-time, Permanent
Pay: From $300,000.00 per year
Work Location: Hybrid: WFH/HO Beecroft NSW/National management visits
Benefits:
- Employee mentoring program
- Professional development assistance
- Travel reimbursement
Schedule:
Supplementary Pay:
Apply on Indeed
Chief Operating Officer: Disability Service – NSW/SthAus/Vic/QLD/Tas/WA/ACT – Sydney NSW – Indeed.com
Application Question(s):
- Provide Resume and Covering letter
- detailing interest & suitability and following questions.
- What is an example of a successful outcome that demonstrates your approach to management and outcomes?
- For Agency Managed participants with severe & profound disabilities how would you expect a ‘participant-owned’ service to differ from a ‘provider-owned’ service?
Experience:
- Executive Management: 10 years (Required)
Work Authorisation:
Application Deadline: 19/05/2025
Contact: Peter Knight peter@gooddirections.com.au
