Care Services Manager – West

Care Services Manager – West

Transform lives, every single day 

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. 

For more than 160 years, we’ve served older people and communities with compassion, dignity and respect. Today, our Seniors Living teams continue this mission by delivering person-centred care and support that enables people to live independently and with purpose. centred care and support that enables people to live independently and with purpose.  

As a Care Services Manager, you’ll be a key leader in our community care operations — shaping service delivery, developing teams and ensuring excellent outcomes for clients, families and advocates. You’ll join a respectful, purpose driven organisation where values guide everything we do. 

Your Opportunity 

Full time- Western Sydney Region 

As the Care Services Manager, you will lead the delivery of high-quality community care services across the Western Sydney region. With operational responsibility for care services and a multidisciplinary team, you’ll ensure client needs are met through ethical, person centred and compliant service delivery, quality community care services across centred and compliant service delivery. 

By leading engaged teams, optimising service performance and embedding Anglicare’s values, you’ll support both service growth and exceptional client experiences. 

With integrity, resilience and strong leadership capability, you will: 

• Lead, develop and support a multidisciplinary care team, including Case Managers, Care Coordinators and Care Team Leaders 

• Recruit, coach and develop staff to perform at their best, addressing performance matters when required 

• Drive team engagement, capability and accountability through clear expectations and KPI management 

• Ensure excellent customer experiences for clients, families and advocates through responsive, respectful service delivery 

• Oversee day to day care operations, ensuring services are timely, reliable and aligned to individual client needs today care operations, ensuring services are timely, reliable and aligned to individual client needs. 

• Ensure compliance with Aged Care Quality Standards, legislation and Anglicare policies and procedures 

• Maintain accurate and timely documentation within Anglicare’s CRM and associated systems 

• Manage budgets, optimise funding utilisation and support efficient service delivery 

• Manage complaints and feedback in line with policy and continuous improvement principles 

• Foster partnerships with internal clinical teams, pastoral care, support services and external stakeholders 

• Contribute to service improvement initiatives, audits, reviews and organisational projects 

• Promote Anglicare’s Christian vision, values and culture through leadership and everyday practice 

• Support a strong safety culture by complying with WHS requirements and reporting hazards or incidents 

What You’ll Bring 

You’re an experienced, people focused leader who balances compassion with operational excellence. You inspire teams, build strong relationships and are committed to delivering high quality outcomes for older people. focused leader who balances compassion with operational excellence. You inspire teams, build strong relationships and are committed to delivering high quality outcomes for older people. 

You will also bring: 

• A degree in Social, Behavioural or Health Sciences (or equivalent relevant qualification) 

• Proven experience leading and managing teams 

• Experience in Home Care or community-based services (highly desirable)  

• Demonstrated experience working with older people and their advocates 

• Strong capability in managing service delivery, budgets and KPIs 

• Confidence using technology, systems and CRM platforms 

• A current driver’s licence 

Why Anglicare Sydney? 

We provide meaningful opportunities and genuine choice — both for the people we support and the leaders who make it happen. 

At Anglicare, you’ll benefit from: 

• Salary packaging to increase your take home pay. 

• Ongoing leadership development and professional growth 

• Access to discounts across 400+ retailers 

• Employee Assistance Program and Fitness Passport 

• A stable, values driven organisation with a strong future focus driven organisation  

You’ll belong to a community of kind, humble and respectful people of all backgrounds — united by a shared commitment to enriching lives and strengthening communities. 

Are you ready for a career that means more? 

To apply, click Apply. All applicants will receive a response. 

Anglicare Sydney is as wonderfully diverse as the people and communities we serve. While guided by Christian based values, our team includes people of all faiths and backgrounds who share our commitment to serving others. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and from people of all ages, genders, abilities and cultural backgrounds. 

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any related fees. 

Application Close Date: March 20, 2026