Care Operations Manager

Care Operations Manager

Transform lives, every single day 

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen. 

We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for over 160 years. Each year, we achieve life-changing outcomes for more than 40,000 people who rely on our person-centred support. 

As a Village Care Operations Manager based at our Warriewood Brook Village, you will play a pivotal role in overseeing high-quality, person-centred care at Warriewood Brook Village. You’ll join a compassionate, respectful, and values-driven team where integrity, excellence, and purpose are at the heart of everything we do. 

Your opportunity 

Full-Time – Permanent Role 

Step into a newly created role to lead care operations within Anglicare’s new ‘For Life’ operating model at Warriewood Brook. As a member of the village leadership team, you will be responsible for leading a multidisciplinary care team to deliver aged care supports and services for the residents of Warriewood Brook village. You will ensure  the delivery of high-quality, coordinated and compliant care that supports residents to continue to live healthy and active lives as part of their village community. 

With integrity and resilience, you will: 

• Lead and grow the village care team, ensuring services and offerings meet resident needs and preferences. 

• Build a culture of trust, exceptional customer service, and resident-centred care 

• Lead the care operations for the village with clear strategic oversight and focus on resident outcomes. 

• Drive operational performance, workforce planning and process efficiency. 

• Build and lead high-performing, interdisciplinary teams that foster collaboration and accountability. 

• Ensure compliance with aged care legislation, quality standards, and organisational policies. 

• Proactively manage relationships with residents, families, staff and external partners. 

This is more than an operational leadership role – it’s an opportunity to elevate care delivery and shape a thriving community for residents in their later stages of life. 

What you’ll bring 

You’re a confident and experienced leader with a strong background in community-based aged care, health services or related social services — thriving on complexity and leading with compassion. You will have: 

• Proven experience managing large, multidisciplinary teams 

• Deep knowledge of aged care legislation, compliance and clinical governance 

• Strong business acumen with a record of achieving operational and strategic outcomes 

• Advanced communication and conflict-resolution skills 

• Tertiary qualifications in Nursing, Health Management, or a related discipline (RN registration highly regarded) 

• IT literacy and experience with care management systems (iCare or equivalent), Microsoft Suite, Power BI, or similar dashboards 

• The ability to participate in an on-call roster and respond to urgent matters as needed 

Ideally, you’ll also have: 

• Experience leading care operations within a retirement or community based aged care environment 

• Confidence in budget and procurement management 

• A collaborative leadership style that inspires excellence and accountability 

Why Anglicare? 

We provide meaningful opportunities and choice — both for the communities we serve and the people who make it happen. 

At Anglicare, you’ll belong to a community of kind, humble and respectful people from all faiths and backgrounds. You’ll be supported to deepen your expertise, grow your leadership and shape a rewarding career. 

In addition, you’ll enjoy: 

• Flexible work options for better balance 

• Salary packaging benefits (up to $15,900 tax-free + $2,650 meals and entertainment) 

• Ongoing professional development and leadership training 

• Exclusive discounts with 400+ retailers 

• Employee Assistance Program and Fitness Passport for you and your family 

Ready to lead with purpose? 

To apply, click ‘Apply’. All applicants will receive a response. 

Anglicare is as wonderfully diverse as the communities we support. While guided by our Christian values, our team includes people of all faiths and backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultures. 

Please note: You must have the right to work in Australia to apply for this role. 

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: December 26, 2025