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Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.

Manager & Funeral Director

  Bethel Funerals
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Manager & Funeral Director

Manage the Victorian team and arrange and deliver professional funeral services to families and the local community.....

Bethel Funerals is a growing and unique Christian, not-for-profit Funeral Company with operations across Melbourne. We serve grieving families and their friends through meaningful funeral services. As a not-for-profit company we donate funds to support mission, humanitarian and local causes.

Job Description:

An opportunity now exists for a Manager (Full-Time) to join the Bethel Funerals' team, based primarily at our Mitcham Branch (Victoria). This is an important role that is diverse, challenging and rewarding.

The successful candidate will manage the Victorian team and arrange and deliver professional funeral services to families and the local community. You will actively contribute to a friendly and positive working environment through a commitment to excellence, professional customer service and a ‘can do’ attitude. With an eye for detail your leadership will demonstrate a commitment to Bethel Funerals' values and quality standards.


  • Leading a team and providing day-to-day operational management of the delivery of funeral services.
  • Ensuring sound administrative systems are in place and adhered to.
  • Assisting in the training and development of the staff team to ensure professional services are provided to families.
  • Monitoring of staff performance, their wellbeing and a healthy work environment.
  • Ensuring adequate staffing and resources are in place to meet operational requirements.
  • Contributing to the review of financial performance and monitoring of funeral statistics.

Funeral Arranging / Conducting

  • Meeting families to arrange and guide each family through planning all aspects of a meaningful funeral for their loved one.
  • Preparation of documentation to complete funeral arrangements.
  • Liaising with family, suppliers, clergy or celebrants to ensure everything is arranged prior to the funeral.
  • Receiving and testing multimedia items for family services.
  • Oversight of Funeral Service event management on the day.
  • Ensuring the family’s wishes are fully carried out.


  • Careful collection and entering of data from families as they pertain to funeral arrangements across a variety of systems.
  • Use of Microsoft Office, Slack, Dropbox, Email, Custom CMS.

Funeral Branch & Family Care

  • Assistance with maintaining the presentation of the branch, facilities and vehicles.
  • Handling phone and guest enquiries with sensitivity and care.
  • Ensuring families and guests feel comfortable as they visit our branch.
  • Participation in after-hours and weekend on-call roster.


To be successful in this position, you will need to meet the following criteria:

  • Have experience in managing and developing a staff team.
  • Be an outgoing, sensible, good-natured person with a high level of fitness and ability to work in a team environment.
  • Ability to demonstrate high initiative, adapt quickly to changing and sometimes challenging circumstances.
  • Experience in the provision of customer service and support.
  • Excellent verbal and written communication skills.
  • Ability to relate well with Pastors, Chaplains, other Church leaders and Celebrants across all Christian traditions.
  • Ability to work professionally, showing respect to the public across a wide variety of cultures.
  • Ability to work under pressure while at the same time, being warm and approachable.
  • Maturity and aptitude to treat the deceased with dignity and respect at all times.
  • Being comfortable in dealing with deceased persons and being around a mortuary environment.
  • Computer literacy with the ability to upskill in new software and systems.
  • Excellent personal presentation, being well groomed and exhibiting pride in themselves and the company they represent.
  • Hold a current and unrestricted full driver’s licence.
  • Prior funeral industry experience is strongly desirable.

As part of our hiring process successful applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position.

Applications close Friday 21st May 2021 by close of business.

Please send your CV and a customised cover letter via the Apply Now button.


The Listing
Area: Mitcham, VIC
Status: Full Time
Date: Respond by 21 May
not specified
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