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Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.
 
 

SUPPORTER CARE COORDINATOR

  PositiveMedia - www.positivemedia.com.au
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SUPPORTER CARE COORDINATOR

·       Do you love connecting with people?

·       Do you want opportunities to impact our supporters?


About Us

Our Vision is to see “Every life alight with the love of Jesus”.  PositiveMedia creates, curates, and communicates world class, missionally driven & intentionally transformational audio content that positively impacts the personal journey of our audience.


What we offer

We are a fun & energetic organisation where our shared values & passion for our purpose govern what we do and how we do it. We offer flexible working arrangements and the opportunity to make a difference.


About this Role

We are seeking a talented Supporter Care Coordinator with a ‘can do’ attitude and ‘serving heart’ to join our team. As Supporter Care Coordinator, you will nurture and grow our individual donors and regular givers by delivering an exceptional level of service and care through responsive customer service and proactive engagement.  


Key Responsibilities Include:

The focus of this role will be facilitating transactional responsibilities around processing and receipting donations, as well as relationship building through responding to supporter communications. You will also work alongside the Data/IT team to ensure our data is clean and up to date. You will also be involved in the production management of Direct Mail and email communications to our donors.

Tasks include:

Donor Care:

  • Respond to supporter queries warmly, effectively and quickly
  • Following up lapsing regular donors
  • Maintaining accurate supporter records
  • Facilitate planning of campaigns

Data:

  • Maintain and grow database by ensuring data is cleaned and up to date
  • Enter data timely and accurately
  • Maintain and duplicate supporter records for accuracy and according to supporter wishes
  • Data analysis for report building
  • Donation processing and receipting

Production:

  • Project managing the production of our direct mail and email communications from the inception of strategy through to landing date and overseeing all aspects of printing, writing, data and sign off.


Key Selection Criteria

  • You will have demonstrated experience in a customer service role, preferably in a NFP
  • You will be confident with technology and will be a whiz on the PC and databases – a working understanding of Salesforce is highly desirable
  • You will have excellent organisational skills with experience in project managing or events management
  • You will have outstanding communication and interpersonal skills with initiative and a strong customer service focus
  • You will have exceptional attention to detail and enjoy working with both people and process.
  • You will be flexible and adaptable; willing to jump in and help out wherever needed.
  • You will have the highest level of discretion and confidentiality when dealing with donor information and paperwork
  • Alignment with PositiveMedia vision and values


This is a unique opportunity to work within a highly motivated, passionate and innovative workplace.  If this sounds like your perfect job and you get who we are and what we do, then we would love to hear from you. To apply – simply click here!

 
The Listing
Area: Melbourne, VIC
Status: Full Time
Date: Not specified
Contact
not specified
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Ansvar Insurance
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Ansvar Insurance - www.ansvar.com.au

From our very first events in 2003, Ansvar Insurance have been CMA's premium sponsor, supporting our mission to Advance Ministry by maximising ministry effectiveness.

 
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