DATA SYSTEMS & SUPPORT ENGINEER
· Do you love working with Salesforce and data?
· Join a team making an impact on the Melbourne community
About Us
Our Vision is to see “Every life alight with the love of Jesus”. PositiveMedia creates, curates, and
communicates world class, missionally driven & intentionally
transformational audio content that positively impacts the personal journey of
our audience.
What we offer
We are a fun & energetic organisation where our shared values
& passion for our purpose govern what we do and how we do it. We offer flexible working arrangements and the opportunity
to make a difference.
About this Role
The focus of this role is to be responsible for managing and
supporting our data systems and assisting to provide IT/Broadcast support.
This role works closely with the Head of IT & Communications and
key internal stakeholders to provide data support, reporting, analysis and
input into the data roadmap for improving our data capabilities across the
organisation.
Key Responsibilities include:
- Manage data system, security and integrity
- Report and dashboard creation and maintenance
- Data quality and maintenance
- Identify, prioritise, and implement data &
system changes
- Support for Salesforce Users
- Provide IT/Broadcast support as necessary
Tasks include:
Maintain
Salesforce System, Security and Integrity
- Grant/remove and maintain
user licenses
- Maintain security
including sharing rules and security levels
- Design, create and
maintain user roles, profiles and hierarchies
- Advice and training for staff as necessary
Report
and Dashboard Creation and Maintenance
- Liaise with stakeholders
to build complex custom reports
- Create and maintain
Fundraising Campaign dashboards and reports
- Assist staff to generate
reports
- Review accuracy and
provide feedback to staff on reports generated
Data
Quality, Maintenance & Changes
- Develop an understanding
of business programs and systems to appropriately input data and allow staff to
generate clean, accurate reports
- Support staff as
necessary in the use of approved applications
- Participate in monthly
Data Roadmap meetings and work on actions as necessary
- Proactively seek out and
identify needed system changes.
- Liaise with external
supplier and developers for improvements to the system
- Handle on‐going
customization and integration of Salesforce with other systems
Provide
IT/Broadcast support as necessary
- Provide
support for staff data-related requests
- Assist with IT
Support Helpdesk
- Assist with
providing Broadcast support as necessary
Key Selection Criteria
- Salesforce certification desired but not
essential (ADM 201 certification)
- Experience
in database design/programming preferred
- Strong
Excel skills required
- Experienced
in information systems design
- Some
programming experience preferred
- Experience
as a hands-on Salesforce Administrator which a focus on data management
preferred
- WebService/API
knowledge
- Strong
reporting background using standard reporting tools including standard
salesforce.com reporting functionality preferred
- Experience
providing IT support
- Alignment with PositiveMedia
vision and values
This is a
unique opportunity to work within a highly motivated, passionate and innovative
workplace. If this sounds like your
perfect job and you get who we are and what we do, then we would love to hear
from you. To apply – simply click here!
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