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Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.
 
 

Admin/Funeral Assistant

  Bethel Funerals
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Do you know someone who would be interested in serving in the position of Admin/Funeral Assistant?


Bethel Funerals is a growing and unique Christian, not-for-profit Funeral Company with operations across Melbourne and Brisbane. We serve grieving families and their friends through meaningful funeral services. As a not-for-profit company we donate funds to support mission, humanitarian and local causes.


Job Description:

An opportunity now exists for a Permanent Admin/Funeral Assistant (Full-Time 8.30am – 5.00pm) to join the Bethel Funerals' team at our Mitcham (Victoria) Branch. This is an important role that is diverse, challenging and rewarding.

The successful candidate will assist in the provision of funeral services to the local community and actively contribute to a friendly and positive working environment through a commitment to excellence, customer service, safety, and a ‘can do’ attitude. With an eye for detail and a commitment to Bethel Funerals' values and quality standards you will exhibit careful communication, precise data entry, sensitive interactions with and care for families who need our assistance.


Key Job Duties:

Reception Support

  • Handling phone and guest enquiries.
  • Carefully collecting and entering data from families regarding funeral arrangements.
  • Making families and guests feel comfortable as they visit our branch.
  • Ensuring adequate supplies at the branch for staff and families.

Multi-Media & AV

  • Receiving and testing multimedia digital files for family services.
  • Assisting with playing music & photo presentations and AV requirements in Chapel funeral services.

Staffing & Services Allocation

  • Allocating staffing and tasks to ensure professional and meaningful delivery of funeral services.
  • Entering information and ensuring currency of information within shared calendars.
  • Contacting and arranging staffing for shifts as required.

Funeral Director's Assistant

  • Collecting and transporting the deceased from our mortuary to various locations.
  • Attending funeral services, where duties will include welcoming mourners, playing music & photo presentations, helping with condolence lounges.
  • Caring for the guests of families as they attend funeral events.
  • Following instructions at funeral services from the Funeral Director, family members, celebrants & clergy.
  • Careful driving of families to and from funeral events.
  • Ensuring the accuracy of all documentation and instructions related to funeral arrangements including the regulatory paperwork and death certificates.
  • Driving various funeral vehicles such as: hearse, transfer vehicle, mourning coach.

General Duties

  • Undertaking administrative and other duties as requested; cleaning of vehicles, assisting with general office duties.
  • Assisting in the maintenance and presentation of the branch, facilities and vehicles.


To be successful in this position, you will need to meet the following criteria:

  • Be an outgoing, sensible, good natured person with a high level of fitness and ability to work in a team environment.
  • Ability to display a high initiative, adapt quickly to changing and sometimes challenging circumstances.
  • Ability to follow instructions, listen and respond accordingly.
  • Being comfortable in dealing with deceased persons and being around a mortuary environment.
  • Strong administrative abilities.
  • Experience in the provision of customer service and support. A calm and professional demeanour, as well as flexibility and initiative.
  • Excellent oral communication skills, especially with more senior members of the community.
  • Strong skills in a variety of technical areas including operating multi-media.
  • Ability to understand and relate well to the public, Pastors, Chaplains, Church leaders.
  • Ability to work professionally with a wide variety of people and cultures, showing respect and empathy.
  • Personal presentation which reinforces the dignity of the occasion, as well as the maturity and aptitude to treat the deceased with dignity and respect at all times.
  • Ability to work under pressure while at the same time, being warm and approachable.
  • Hold a current and unrestricted full driver’s licence.
  • Previous funeral industry experience is not essential and full training will be provided.


Prior experience that will be helpful for this role:

Microsoft Office Suite

Good computer skills including data entry – any CRM

Strong experience with Multi-Media presentation and AV set up

Dropbox

Slack

Funeral Service


As part of our hiring process successful applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position.

CVs and supporting application letters can be submitted to jamesclarke@wordinvestments.org.au  by Friday 4 December 2020.

 
The Listing
Area: Mitcham, VIC
Status: Full Time
Date: Respond by 04 Dec
Contact
James Clarke
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