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Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.

Student Services Administrator

  Australian Institute of Family Counselling Ltd (aifc) -
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Location: Mitchell, Canberra.

Category – Admin-Clerical

Employment type – Full time

Position: Student Services Administrator

Salary: 60 k per annum (start)

About us

The Australian Institute of Family Counselling Ltd (aifc) is an engaging and respected not-for-profit Registered Training Organisation, offering vocational education and training through Christian counselling courses in Australia. Founded in 1992, aifc’s courses were created out of a growing need for counselling training with a Christian perspective. Today, aifc is the leader in the field. All our courses are Bible based, taught by professionals, flexible, affordable and accredited.

The aifc exists to educate and promote Christian counselling services to students and communities. We seek God’s presence and are guided by Christian principles and values. Courses we offer include Diploma of Counselling, Graduate Diploma of Counselling and Integrated Psychotherapy (Spirituality) as well as personal and professional development short courses. In partnership with Stirling Theological College/University of Divinity, students can now also choose to enrol into an Advanced Diploma in Counselling, Bachelor of Counselling and Master of Counselling, offering them a comprehensive 5-phase pathway.  As a leading, accredited, national education provider we are committed to the highest level of professional excellence – demonstrated through the quality of our educators; and the process, delivery and outcomes of our courses.

About the role

Under limited supervision, you will provide administrative support to our students and potential students as they enter the enquiry process through to their course completion. Coordinate student allocation to staff, complete all reporting requirements in an accurate and timely manner and be competent in technology and able to learn and use a variety of learning management systems.

This position would ideally suit someone who can work with minimal supervision, shows initiative, is a self-starter with excellent time management skills, good customer services skills with a warm and friendly telephone manner. You will have attention to detail, the ability to solve problems, and be proficient in using software applications including Google Chrome and eLearning systems.

The role of Student Services Administrator should seek to embody the 5 key values of aifc:

·       Authentic faith

·       People and Relationships

·       Transformational Growth

·       Steward Leadership

·       Professional Excellence

Main responsibilities include

·    Coordination, allocation and processing all aspects of the student enrolment process

·    Processing change of enrolments, as required

·    Answer telephone enquiries

·    Manage a number of email accounts

·    Manage student information, i.e. demographics, courses and units are accurately recorded on our Wisenet (LRM) and eLearning Systems

·    Have a thorough understanding, or ability to learn, the RTO process of the VET sector

·    Remain informed on legislation regarding the VET Sector, compliance standards, VET Student Loans and other relevant information to RTO management

·    Complete all reporting requirements, including monthly/quarterly course completion, VET Student Loan Reporting, census, AVETMISS, HEIMS data export and new reporting requirements (TcSI) etc.

·    Reconcile monthly and quarterly student numbers with relevant staff and Financial Manager

·    Be willing to attend Government information advisory sessions

·    General office administration

·    Attend relevant staff meetings, training and other activities as required.

Please provide a cover letter, outlining your experience and why you want to work for aifc and a cv to

The Listing
Area: Mitchell, Canberra, ACT
Status: Full Time
Date: Not specified
not specified
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