Join | Support
Governance | Stewardship
Sign-In to My CMA | Free Emails | $ 0.00 | Home
CMA Research | CMA Standards Council | Q4Connection
 Events  |  Webinars  |  Conference  |  CMA Connect  |  CMA Assist Directory   

CMA Connect

The Christian leaders' marketplace for jobs, boards and more. About CMA Connect
Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.

Customer Service Officer

The Leprosy Mission
  Return to listings
Seeking people who want to make a difference!

Are you experienced in customer service and ready to make a difference to the lives of others?
We’re looking for a highly motivated and customer service orientated individual to join our fast paced and dynamic Customer Service Team. You will have a can do attitude and are a team player, able to use your initiative to the ability to ensure our donors receive exceptional service.
In your application you should address the essential job competencies as outlined in the position description. You should also consider and be able to demonstrate our organisational values which are central to our organisational culture.
The Leprosy Mission Australia (TLMA) engages donors to support people affected by leprosy and disability throughout its projects overseas; bringing healing, hope and dignity. It also advocates to overturn the stigma associated with leprosy.

Purpose of the role

You will provide superior customer service to our supporters and donors, efficient processing of donations whilst maintaining the integrity of the TLMA database. Your contribution will enable TLMA to be effective through efficient back office administration and support.

Selection Criteria 

It is really important that you have

  • Ability to work within and contribute to the Mission/Values of TLMA.
  • An understanding of and commitment to customer service.
  • Excellent organisational and administration skills, including accuracy in data entry and proficiency with MS Word, Excel, Outlook.
  • Experience with database systems.
  • Excellence in customer service including verbal & written communication such as telephone, mail & email.
  • Attributes of patience and understanding.
  • Ability to work collaboratively with others.
  • An understanding of the not-for-profit sector.
It is desirable for you to have
  • A qualification in Customer Service, Administration or a related field.
  • Experience with the following programs: CRM, Retail Express, ThankQ.
  • Experience with e-commerce programs eWay and SecurePay.

This is a casual position, offering 2-3 full days (7.5 hours) per week with the possibility of additional 3+ hour shifts during peak periods. Flexibility in working hours will be offered to the right candidate. Standard hours of operation are 8.45am – 5pm, Monday – Friday.


This position is based at the TLMA National Office, located in Box Hill, Victoria.

Further Information

For further information and a copy of the Position Description please email

How to Apply

Please forward your covering letter and resume to Tina Mitchell at by 29 March 2018.

The Listing
Area: Box Hill, VIC
Status: Casual
Date: Respond by 29 Mar
Tina Mitchell
Click to email

Receive weekly email alerts.
No risk of duplicate emails

(C) 2015. Christian Ministry Advancement Ltd. is a registered charity, incorporating the ministry of Christian Management Australia. ABN 63 157 713 534
CMA can be contacted on 07 5545 2004, or 03 9890 1237, or at PO Box 459 North Tamborine QLD 4272. Full contact details here
Your use of this website is governed by our terms and conditions