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The Christian leaders' marketplace for jobs, boards and more. About CMA Connect
Important disclaimer: CMA does not represent the organisations who place these listings, we do not guarantee that they are licensed or authorised to offer the positions, and we encourage readers to make their own inquiries to satisfy themselves that all is in order.

Client Services Officer

Baptist Financial Services -
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Baptist Financial Services


Baptist Financial Services Australia Ltd (BFS) is an Australian Baptist Ministry providing financial services for the work of Baptist Churches throughout NSW/ACT, Tas, Vic, SA/NT & WA. Established in 1984, with total assets exceeding $350 million, BFS is a Registered Charity providing the opportunity to raise funds which are used to resource Baptist and other Christian ministries.

BFS Mission: To resource Christian Ministry

BFS is currently looking to fill the role of Client Services Officer in our Sydney office, located at Epping. The role of Client Services Officer is vital to the Client Service Team to ensure that the BFS continues to provide outstanding service to all clients throughout Australia.

Applicants must be permanent residents of Australia.

Applicants must have the following:

·       Numeracy skills;

·       High level of verbal, non-verbal and written communication skills;

·       Demonstrate the ability to work independently, as part of a team and under direction;

·       Good organisation and time management skills;

·       Able to work in a busy environment;

·       Ability to work within service level agreements and deadlines;

·       Problem solving skills; 

·       Objection handling;

·       Knowledge of call centre work: Excellent telephone skills, articulation, effective listening, empathy, handling Client enquiries promptly and politely; 

·       Exceptional data entry skills with the ability to identify anomalies; 

·       Knowledge and experience in Microsoft Office Suite (*Word, Excel, Outlook); 

·       Understanding of Risk management;

·       Ability to follow procedures;


·       Experience with a Credit Union, Building Society or Bank and a knowledge of Ultracs and/or FileOptics Imaging software would be an advantage.

·       Experience in a call centre or similar environment

The position provides the opportunity to be actively involved in the work of the Christian Church in the financial services ministry of our Baptist Churches and the chance to be a part of our vision to be a Leading Christian Financial Services provider. If you believe you embody the skills necessary to be successful in the role, we want to hear from you!

Please note, an appropriate salary will be negotiated for the position.

Enquiries to:

Tracey French - Executive Assistant 

Phone: 1300 650 542


Please Note: Applications from those currently residing outside of Australia will not be considered.

Closing date for applications is 21st April 2018

The Listing
Area: Epping, NSW
Status: Full Time
Date: Respond by 21 Apr
Tracey French
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1300 650 542

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